Contact

One inbox. A person answers it.

No phone tree, no demo to sit through, no sales rep assigned to your account. Email us about the trial, billing, a bug, a security questionnaire or something you wish the product did.

evan@processorteam.com

Support, billing, security questions and feature requests all land here.

Email us Start your 15-day trial

What to include for the fastest help

You will get a useful first reply instead of three clarifying questions if the email has:

Your firm name and the email address you sign in with
What you were doing, and which screen you were on
What you expected to happen, and what happened instead
The client or claim reference — never the veteran’s Social Security number or medical records
A screenshot, if there is something to see

Please do not email protected information. Send the reference and we will open the record in the system, where access is logged.

Are you a veteran?

If your representative’s firm uses VA Claim Net, contact the firm first — they manage your file and they can see everything in it, including your documents, your claim status and the messages you have sent through the portal. We build the software; we cannot see or act on your claim.

If you are having trouble signing in to a portal, your firm can send you a fresh invitation by email in a few seconds.

If you are looking for someone to help with a claim, VA.gov’s accredited representative search is the right place to start.

Using a portal already? Portal help for veterans answers the questions we hear most.

Billing and account

Seat changes, invoices, receipts, promo codes, cancellations. Email the same address from the account owner’s email and it gets handled — there is no separate billing department to route through.

Security questionnaires

Sending a vendor review or a security questionnaire before you buy? Send it to the same address. The security page answers most of it already.

You do not need us to get started.

The trial is self-serve — sign up, import a client and use the whole product for 15 days. Email is here if you get stuck.

Start your 15-day trial Sign in

Sold only to VA-accredited representatives, agents and attorneys.